AVIVA RETURN AND REFUND POLICY
You may return most unused items purchased at avivabikes.com within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you are responsible for the return shipping costs and will be charged a restocking fee of 25 percent. No returned merchandise will be accepted without a Return Authorization (RA). Request a RA by email at firstname.lastname@example.org. Include your contact information and an explanation of the reason for return. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
The following items may not be returned: Any used, damaged or unsalable items.
Ship authorized returns to the following address:
3 Carding Lane
Johnston, RI 02919 Hollywood Beach, FL